Warranty & Complaints

At Gooze, we care about your satisfaction and product reliability. Below you can find information about warranties, complaints, and how to contact us for support.

I’ve received a broken or damaged item

We carefully check your order before shipping. If something slips through, contact Customer Service within 7 days of delivery. Photos or detailed descriptions may be requested.

Disassembling products not intended for user service voids the warranty. Normal wear-and-tear or parts needing disassembly per instructions are exceptions.

How long is my product covered by warranty?

Products include a 1-year manufacturer’s warranty under normal use. Contact Customer Service to verify eligibility for repair or replacement.

What is not covered by the warranty?

The warranty does not cover:

• Use outside intended purpose or "normal use."
• Race/circuit use.
• Normal wear-and-tear parts.

Normal use means using the product as sold by Gooze. Modifications or off-purpose use void the warranty. Customers are responsible for ensuring proper use.

Installation problems or defective products

If you encounter installation issues or suspect a defect, contact our Tech Department:

• Phone: +31 (0)85 0471586
• Email: info@gooze.com
• Whatsapp Chat: Start a chat

Compliments & Complaints

We value your feedback! Share compliments or complaints to help us improve our products and service.

European Online Dispute Resolution (ODR)

Access the European Commission platform for online dispute resolution here: http://ec.europa.eu/consumers/odr/